Press FAQ

1. What is AshevilleRelief.com?
Asheville Relief is an all-volunteer, real-time, crowdsourcing info source for people on the ground by people on the ground.

We have one core mission: to provide vetted information for short-term resident needs and facilitate long-term recovery.

2. What services does AshevilleRelief.com provide?
We offer no services directly except information. That information includes where to get confirmed essentials safely, such as:

• Shelter
• Food, water, showers and laundry services
• Communication resources
• Fuel and power
• Trash services
• Other general supplies

Beyond essentials, we also have information on:

• Transportation and road status
• Healthcare
• Mental health resources
• Childcare
• Animal care

3. Is the information provided by AshevilleRelief.com reliable?
Yes, all information shared on AshevilleRelief.com is vetted by local residents who are actively on the ground. Our volunteers ensure that the resources listed are up-to-date and verified in real-time, offering accurate and trustworthy support for those in need.

4. What sets AshevilleRelief.com apart from other relief organizations?
AshevilleRelief.com focuses exclusively on providing real-time, crowdsourced information from local residents on the ground, for those who are directly affected. We serve as an essential communication hub, connecting residents to vetted resources in their area.

5. Does AshevilleRelief.com provide any long-term recovery resources?
While our primary mission is to offer real-time information for immediate needs, we also aim to facilitate long-term recovery by connecting residents to ongoing services such as childcare, healthcare, mental health resources, recovery and transportation resources. Our platform will remain active during both the short-term aftermath and the longer recovery process.

6. How does AshevilleRelief.com coordinate with other organizations?
We are partnering with local governments, nonprofits, relief agencies and other grassroots efforts to ensure that information is distributed efficiently and where it’s needed most. By leveraging these partnerships, we avoid redundancy and maximize the impact of our resources.

7. Does AshevilleRelief.com accept donations from corporations or businesses?
We are not currently accepting donations. Please see our Donation Opportunities page for a list of organizations operating in the area that could use your financial help.

8. How does AshevilleRelief.com fund its operations?
We are entirely self-funded. We are not currently seeking 501c3 or other status and rely on volunteers to pay for expenditures they see fit to operate. If you know a volunteer within AshevilleRelief.com, please consider reaching out to them and donating directly to them.

9. How is AshevilleRelief.com structured and operated?
AshevilleRelief.com is an all-volunteer organization with a decentralized structure. There are no formal leadership roles; instead, residents and volunteers collaborate in real-time to provide information and updates. Our operations are self-funded, with volunteers contributing to the platform's maintenance and upkeep as they see fit.

11. Can remote volunteers contribute to the relief efforts in Asheville?

Absolutely! Remote volunteers from anywhere can dedicate their time and resources to the relief efforts happening in Asheville. Many are driven by a personal connection to family, friends, and the community, allowing them to make a meaningful impact from afar while still supporting loved ones and the community at large. Others simply feel the calling to reach out and act. Please see our Volunteering Opportunities page for local and remote opportunities.

12. Can individuals volunteer with AshevilleRelief.com?
Yes, we rely entirely on volunteers to help collect, verify and distribute information. If you're interested in contributing to the effort, please join us on Discord. We are continuously seeking local vetters, web developers (WP/PHP), communication experts and more.

13. How can the public get involved with AshevilleRelief.com’s mission?
Members of the public can get involved by volunteering, sharing AshevilleRelief.com and spreading awareness of our platform. We encourage people to engage with our crowdsourced efforts by contributing local information at AshevilleRelief.com/submit or by emailing submit@ashevillerelief.com.

14. What’s the best way to contact Asheville Relief for media inquiries?
For all media-related questions, please email us at press@ashevillerelief.com, and a member of our communications team will respond promptly.